Frequently asked questions
Are certain purchases final?
We are unable to accept returns for certain items. This will be clearly stated before you make your purchase.
When will I receive my order?
We'll ship your order as soon as possible. Once dispatched, you'll receive an email with tracking details and shipping information. Delivery times vary depending on your location and chosen shipping method.
Where can I find product information?
Please check the individual product description for materials and product specifications. If you need more information before ordering, contact us at info.veloursensera@gmail.com.
What are the shipping costs?
Shipping costs are calculated based on your location and the items in your order. You will always know the shipping costs before completing your purchase.
How does returns work?
For help with a return, please contact us at info.veloursensera@gmail.com and include your order number and the item you would like to return.
We work with multiple suppliers, so the return destination may differ depending on the item. Our team will help you identify the correct destination and explain how and where to send your package. Items from different suppliers may need to be returned separately.
Please refer to our return policy for the applicable terms. If your item arrived damaged or you received the wrong product, include a description of the issue in your message so we can assist you.
